Customer Experience Intern (Spring 2027)

Revenue comes from a mix of advertising, affiliate commissions and a premium tier. Most of our traffic is mobile, so the iOS and Android apps get as much attention as the website.

Overview:

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in the US. We have no office requirement. Day-to-day communication is in Slack and Google Meet.

Day to day:

• Create canned responses for common questions
• Run onboarding calls with new customers and walk them through setup
• Maintain customer records and call notes in HubSpot
• Prepare renewal reminders and account summaries for the account manager
• Log bugs and feature requests in Jira with clear steps and screenshots

What we're looking for:

• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028
• Available 40 hours a week for the full internship
• Based in the US for the duration of the internship
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Basic Google Sheets or Excel skills
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Confident speaking on video calls with business users

Bonus points:

• Previous customer service, chat support or tutoring experience
• Knowledge of a second language for international customers
• Some technical comfort, like reading error messages or clearing a browser cache

What you get out of it:

• Customer feedback analysis that feeds into product decisions
• How SaaS customer success teams onboard, support and retain customers
• Writing clear support replies and help articles

Duration: 4 months

Start date: Spring 2027

Stipend: $19.00-$24.00 per hour

Perks:

• Final presentation to leadership
• Intern events and speaker sessions (virtual)
• Learning and development stipend
• Flexible hours
• Mentorship from a dedicated buddy and manager
• Home office setup stipend

Duration: 4 months. Start: Spring 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tamarackridge Interactive, LLC.