Customer Experience Intern (Summer 2027)

Customers who call us usually reach someone who wrote the code they are asking about.

Overview:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote, open to candidates across the US. We talk mostly in Slack and hop on quick calls when something needs discussing.

Responsibilities:

• Follow up with inactive users by email to understand what is blocking them
• Maintain customer records and call notes in HubSpot
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Test new features before release and note anything confusing
• Escalate urgent technical issues to the product team with full context

Who can apply:

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Based in the US for the duration of the internship
• Available 40 hours a week for the full internship
• Currently enrolled in a bachelor's or master's program, graduating 2028
• Comfortable learning software products quickly
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Basic Google Sheets or Excel skills
• Laptop, headset and stable broadband
• Currently pursuing any bachelor's or master's degree, graduating in 2028
• Able to follow written processes and response templates

What you'll learn:

• Customer feedback analysis that feeds into product decisions
• Using a real help desk, CRM and bug tracker
• You will own a small group of accounts by the end of the internship
• How SaaS customer success teams onboard, support and retain customers

Duration: 10-12 weeks

Start date: Summer 2027

Stipend: $18.00 - $21.50 per hour

What we offer:

• Learning and development stipend
• Paid sick time
• Return offer opportunities
• Company laptop

Duration: 10-12 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fallowdale Labs.