Customer Experience Intern

Customers use our TMS for quoting, tracking and invoicing.

Overview:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote position. Most of the team is in Marseille, but nobody is required to come in. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities:

• Run onboarding calls with new customers and walk them through setup
• Follow up with inactive users by email to understand what is blocking them
• Track customer health scores and flag accounts with low usage
• Maintain customer records and call notes in HubSpot
• Log bugs and feature requests in Jira with clear steps and screenshots
• Write and update help centre articles and short how-to videos using Loom

Who can apply:

• Available for the full internship period
• Currently enrolled in a bachelor's or master's degree, graduating between December 2027 and June 2028
• Patient and calm with frustrated customers
• Comfortable learning software products quickly
• Basic Google Sheets or Excel skills
• Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028

Bonus points:

• Knowledge of a second language for international customers
• Some technical comfort, like reading error messages or clearing a browser cache

Duration: 5 months

Start date: Mar 2027

Stipend: €680-€820 monthly

Perks:

• Letter of recommendation
• Flexible hours
• Paid public holidays

Duration: 5 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wheatscale Freight SARL.