Customer Experience Intern

About us:

Started in 1993 out of a spare bedroom, the agency now has a small office downtown. Websites are built in WordPress and Webflow, and we host most of them. Family owned and operated since 1993. Most of the team works hybrid, three days in the office.

About the role:

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote within Ireland. The team meets in Limerick once a quarter, travel covered.

Day to day:

• Escalate urgent technical issues to the product team with full context.
• Prepare renewal reminders and account summaries for the account manager.
• Test new features before release and note anything confusing.
• Collect NPS and CSAT feedback and summarise themes each month.
• Run onboarding calls with new customers and walk them through setup.
• Join customer review calls as note taker.

Requirements:

• Eligible to work in Ireland.
• Based in Ireland for the duration of the internship.
• Currently enrolled in a bachelor's or master's degree, graduating 2028.
• Available for the full internship period.
• Basic Google Sheets or Excel skills.
• Laptop, headset and stable broadband.
• Comfortable learning software products quickly.
• Typing speed of 35 words per minute or more.
• Confident speaking on video calls with business users.
• Excellent written English. Most customer contact happens over chat and email.

What you'll learn:

• Certificate, and a full-time offer for strong performers when roles open.
• How SaaS customer success teams onboard, support and retain customers.
• Writing clear support replies and help articles.

Duration: 3 months

Start date: Mar 2027

Stipend: €17.50-€18.50 per hour

Perks:

• Home working allowance.
• Reference on completion.
• Graduate scheme fast-track interview.

Duration: 3 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wicklow Agency.