Customer Experience Intern

We handle millions of shipments a year across truck, rail, ocean and air.

About the internship:

Wrenstack Logistics is hiring a Customer Experience Intern for Jun 2027. Remote internship for students who are patient, clear communicators and like solving problems for people. The company is based in Zürich, Switzerland. Our team works from several countries. This is a remote internship. You will work with our team in Zürich, and the stipend is paid monthly in Mexican pesos. Working hours overlap with Central European Time. You need a reliable internet connection and somewhere quiet to work.

What you'll do:

• Run onboarding calls with new customers and walk them through setup
• Test new features before release and note anything confusing
• Create canned responses for common questions
• Escalate urgent technical issues to the product team with full context
• Maintain customer records and call notes in HubSpot
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Log bugs and feature requests in Jira with clear steps and screenshots

Who you are:

• Available for the full internship period
• Currently enrolled in a bachelor's or master's degree, graduating 2027 or 2028
• Comfortable learning software products quickly
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028
• Typing speed of 35 words per minute or more
• Laptop, headset and stable broadband

Preferred qualifications:

• Familiarity with any help desk tool
• Previous customer service, chat support or tutoring experience

What you get out of it:

• You will own a small group of accounts by the end of the internship
• Writing clear support replies and help articles
• Customer feedback analysis that feeds into product decisions

Program dates: Jun 2027, 3 months.

Intern pay: MXN 15,000-MXN 19,000 monthly

Benefits for interns:

• Flexible hours
• Company laptop
• Certificate of completion
• Letter of recommendation
• Internet allowance
• Possibility of a full-time offer

Please mention your notice period and expected salary.

Duration: 3 months. Start: Jun 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenstack Logistics GmbH.