Customer Support Intern

Internship details

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Create canned responses for common questions

2. Log bugs and feature requests in Jira with clear steps and screenshots.

3. Test new features before release and note anything confusing.

4. Track customer health scores and flag accounts with low usage.

5. Collect NPS and CSAT feedback and summarise themes each month

Skill(s) required: Effective Communication, Ticketing Systems, Client Relationship Management (CRM), Email Writing

Eligibility

1. Can commit full time, from home, for the whole internship

2. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

3. Have a working laptop and a stable internet connection

4. Can start immediately or within two weeks

Stipend: ₹14,000 - ₹16,000 per month

Duration: 6 months | Start date: Immediately

Perks: 5 days a week, Flexible work hours, Pre-placement offer (PPO) for strong performers, Certificate, Job offer on successful completion

Number of openings: 10

About Bank of Purva

Since 1967, the bank has focused on agricultural lending and commercial real estate in Maharashtra. Loan decisions are made locally, usually within a few days.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bank of Purva LLP.