Customer Support Intern

About the internship

Bharat Bank is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Your day-to-day work will include:

1. Track customer health scores and flag accounts with low usage

2. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

3. Join customer review calls as note taker

4. Collect NPS and CSAT feedback and summarise themes each month.

5. Prepare renewal reminders and account summaries for the account manager.

Skill(s) required: Customer Support, Ticketing Systems, Freshdesk, Email Writing, English Proficiency (Written), Effective Communication

Who can apply

1. Have a working laptop and a stable internet connection

2. Can commit full time, from home, for the whole internship

Stipend: ₹13,000 - ₹16,000 per month

Duration: 4 months | Start date: Immediately

Perks: Flexible work hours, Job offer on successful completion, Letter of recommendation, Internet allowance, Laptop provided for the internship

Number of openings: 5

About the company

Commercial clients use our treasury management services for ACH, positive pay, remote deposit and wires. Most lenders have lived in the area for decades and know their borrowers.

Candidates must be eligible to work in.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bharat Bank.