Customer Support Intern

Branch offices are grouped into regions, each with clinical managers and intake teams. We're looking for a Customer Support Intern. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote, open to candidates across India.

What you will do

• Test new features before release and note anything confusing
• Run onboarding calls with new customers and walk them through setup
• Maintain customer records and call notes in HubSpot
• Track customer health scores and flag accounts with low usage
• Create canned responses for common questions

About you

• Own a laptop and have stable internet at home
• Can commit full time, from home, for the whole internship
• Comfortable learning software products quickly
• Able to follow written processes and response templates
• Excellent written English. Most customer contact happens over chat and email

3 months, starting immediately. Stipend: ₹13,000-₹17,000 per month.

Perks: Mentorship from senior team members, 5 days a week, Informal dress code, Free access to paid learning courses, Certificate, Flexible work hours.

Applications are reviewed weekly.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bharat Hospice.