Customer Support Intern

290 employees work in product, content, sales and customer success.

The internship

Brackwater Learn is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Fully remote. You can work from anywhere in Sri Lanka.

What you'll do

• Create canned responses for common questions
• Join customer review calls as note taker
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Follow up with inactive users by email to understand what is blocking them
• Test new features before release and note anything confusing
• Collect NPS and CSAT feedback and summarise themes each month

Who can apply

• Available for the full internship period
• Based in Sri Lanka
• Laptop, headset and stable broadband
• Confident speaking on video calls with business users
• Able to follow written processes and response templates
• Excellent written English. Most customer contact happens over chat and email
• Basic Google Sheets or Excel skills

What you'll learn

• Certificate, and a full-time offer for strong performers when roles open
• Using a real help desk, CRM and bug tracker
• Customer feedback analysis that feeds into product decisions
• Writing clear support replies and help articles

Duration: 6 months

Start date: Within 2 weeks

Stipend: LKR 27,000 - LKR 29,000 a month

Perks

• Informal dress code
• Pre-placement offer (PPO) for strong performers
• 5 days a week
• Certificate
• Letter of recommendation

Duration: 6 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brackwater Learn.