Customer Support Intern

We have been on Main Street since 2005. Small shop, loyal customers, and a store dog.

The internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. You can work from home anywhere in the US. We have no office requirement. You need a reliable internet connection and somewhere quiet to work.

Responsibilities

• Collect NPS and CSAT feedback and summarise themes each month.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Follow up with inactive users by email to understand what is blocking them.
• Write and update help center articles and short how-to videos using Loom.
• Escalate urgent technical issues to the product team with full context.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Run onboarding calls with new customers and walk them through setup.

Requirements

• Based in the US for the duration of the internship.
• Currently enrolled in a bachelor's or master's program, graduating 2026 or 2027.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Laptop, headset and stable broadband.
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027.
• Patient and calm with frustrated customers.
• Confident speaking on video calls with business users.

Nice to have

• Familiarity with any help desk tool.
• Previous customer service, chat support or tutoring experience.

Duration: 6 months

Start date: Immediately

Stipend: $20.00-$27.00 per hour

Perks

• Home office setup stipend.
• Learning and development stipend.
• Mentorship from a dedicated buddy and manager.
• Paid company holidays.
• Return offer opportunities.

A resume is enough to apply. Cover letters are optional.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Campbell Outfitters.