Customer Support Intern

New business pitches happen several times a month. We're looking for a Customer Support Intern. The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Fully remote. You can work from anywhere in India. Reliable internet and a power backup are a must.

The work

• Collect NPS and CSAT feedback and summarise themes each month
• Join customer review calls as note taker
• Follow up with inactive users by email to understand what is blocking them
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Track customer health scores and flag accounts with low usage

Requirements

• Are available for a full-time work from home internship for the entire duration
• Women starting or restarting their careers are encouraged to apply
• Excellent written English. Most customer contact happens over chat and email
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028
• Typing speed of 35 words per minute or more

6 months, starting Jan 2027. Stipend: ₹15,000 - ₹16,000 per month.

Perks: Internet allowance, Laptop provided for the internship, Free access to paid learning courses.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Carrow Brand Studio LLP.