Customer Support Intern

About us:

Typical projects include office moves, server migrations to Azure, and replacing aging switches and access points. Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends. After-hours on-call comes around every fourth week.

About the role:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote within the US. The team meets in Chattanooga once a quarter, travel covered. You will need a reliable internet connection and a quiet place to work.

What you'll do:

Join customer review calls as note taker. Test new features before release and note anything confusing. Log bugs and feature requests in Jira with clear steps and screenshots. Escalate urgent technical issues to the product team with full context. Run onboarding calls with new customers and walk them through setup.

Requirements:

Currently enrolled in a bachelor's or master's program, graduating 2028. Authorized to work in the US. CPT and OPT candidates are welcome to apply. Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours. Basic Google Sheets or Excel skills. Laptop, headset and stable broadband. Currently pursuing any bachelor's or master's degree, graduating in 2028. Able to follow written processes and response templates.

Bonus points:

Some technical comfort, like reading error messages or clearing a browser cache. Familiarity with any help desk tool. Previous customer service, chat support or tutoring experience.

What you'll learn:

Using a real help desk, CRM and bug tracker. You will own a small group of accounts by the end of the internship.

Duration: 6 months

Start date: Mar 2027

Stipend: $22.50 to $24.50 an hour

What we offer:

Return offer opportunities. Flexible hours. Final presentation to leadership.

Duration: 6 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cascade Tech Support LLC.