Customer Support Intern

Regional offices in Madison and five other cities support agents and policyholders. We're looking for a Customer Support Intern. The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in the US. We have no office requirement. Please make sure you have a quiet place to work and a solid internet connection.

The work

• Maintain customer records and call notes in HubSpot
• Escalate urgent technical issues to the product team with full context
• Write and update help center articles and short how-to videos using Loom
• Create canned responses for common questions
• Log bugs and feature requests in Jira with clear steps and screenshots

You should be

• Available 40 hours a week for the full internship
• Based in the US for the duration of the internship
• Able to follow written processes and response templates
• Comfortable learning software products quickly
• Typing speed of 35 words per minute or more

10 weeks, starting June 2027. Stipend: $21.00-$24.00 per hour.

Perks: Learning and development stipend, Mentorship from a dedicated buddy and manager, Final presentation to leadership, Paid company holidays, Intern events and speaker sessions (virtual), Return offer opportunities.

We are unable to sponsor visas for this position.

Duration: 10 weeks. Start: June 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chesapeake Insurance Group.