Customer Support Intern

Healthcare construction, including occupied hospital renovations with infection control, is a specialty. The concrete division pours foundations, slabs, tilt-up walls and site paving. OSHA 30 is required for superintendents and paid for by the company.

About the role:

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Fully remote. You can work from anywhere in the US. Equipment is provided, including a laptop.

Responsibilities:

• Maintain customer records and call notes in HubSpot.
• Prepare renewal reminders and account summaries for the account manager.
• Write and update help center articles and short how-to videos using Loom.
• Join customer review calls as note taker.
• Track customer health scores and flag accounts with low usage.
• Collect NPS and CSAT feedback and summarise themes each month.
• Test new features before release and note anything confusing.

Requirements:

• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Available 40 hours a week for the full internship.
• Based in the US for the duration of the internship.
• Basic Google Sheets or Excel skills.
• Excellent written English. Most customer contact happens over chat and email.
• Laptop, headset and stable broadband.
• Patient and calm with frustrated customers.
• Typing speed of 35 words per minute or more.

What you get out of it:

• Customer feedback analysis that feeds into product decisions.
• Certificate, and a full-time offer for strong performers when roles open.
• How SaaS customer success teams onboard, support and retain customers.
• You will own a small group of accounts by the end of the internship.

Duration: 3 months

Start date: Immediately

Stipend: $17.50-$23.00 per hour

What we offer:

• Paid company holidays.
• Flexible hours.
• Intern events and speaker sessions (virtual)
• Final presentation to leadership.
• Mentorship from a dedicated buddy and manager.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chestnutspring Construction, Inc..