Customer Support Intern

About the internship

Coalpost Broadcasting is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Your day-to-day work will include:

1. Log bugs and feature requests in Jira with clear steps and screenshots.

2. Follow up with inactive users by email to understand what is blocking them

3. Track customer health scores and flag accounts with low usage

4. Collect NPS and CSAT feedback and summarise themes each month.

5. Maintain customer records and call notes in HubSpot

6. Test new features before release and note anything confusing.

Skill(s) required: Problem Solving, Freshdesk, Email Writing, Effective Communication, Customer Support, Ticketing Systems

Eligibility

1. Can start immediately or within two weeks

2. Can commit full time, from home, for the whole internship

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

Stipend: $200 - $300 per month

Duration: 3 months

Start date: Immediately

Perks: Pre-placement offer (PPO) for strong performers, Mentorship from senior team members, Performance bonus, Flexible work hours, 5 days a week, Free access to paid learning courses

Number of openings: 10

About Coalpost Broadcasting

Since 1991, the company has run a group of radio stations in Nevada. Our TV station broadcasts local news, weather and high school sports.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coalpost Broadcasting, Inc..