Customer Support Intern

About the work from home internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Selected intern's day-to-day responsibilities include:

1. Collect NPS and CSAT feedback and summarise themes each month

2. Track customer health scores and flag accounts with low usage

3. Write and update help centre articles and short how-to videos using Loom

4. Escalate urgent technical issues to the product team with full context

5. Join customer review calls as note taker.

Skill(s) required: Problem Solving, MS-Excel, Freshdesk, English Proficiency (Written), Zendesk

Who should apply

1. Have a working laptop and a stable internet connection, ideally with a UPS backup

2. Based anywhere in Pakistan

3. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

Stipend: PKR 50,000 - PKR 65,000 pcm

Duration: 3 months | Start date: Immediately

Perks: Informal dress code, Free access to paid learning courses, Laptop provided for the internship, Internet allowance, Performance bonus

Number of openings: 4

About the company

Books, gifts and toys fill the shelves, with author events every month. Paint matching, key cutting and screen repair are done at the service desk.

Please submit your CV in English.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cotswold Outfitters Ltd.