Customer Support Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Your day-to-day work will include:

1. Test new features before release and note anything confusing.

2. Escalate urgent technical issues to the product team with full context

3. Follow up with inactive users by email to understand what is blocking them

4. Track customer health scores and flag accounts with low usage.

5. Collect NPS and CSAT feedback and summarise themes each month

6. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

7. Log bugs and feature requests in Jira with clear steps and screenshots

Skill(s) required: Zendesk, Freshdesk, Problem Solving

Eligibility

1. Have their own laptop and a reliable internet connection, ideally with a UPS backup

2. Based anywhere in Pakistan

3. Available for at least 30 hours a week, work from home

4. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

Stipend: $150 - $160/month

Duration: 3 months

Start date: Immediately

Perks: 5 days a week, Internet allowance, Letter of recommendation

Number of openings: 10

About Davies CPAs

Local business owners call with questions year-round, not just at tax time. Partners sit on the same floor as staff, with doors usually open.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Davies CPAs.