Customer Support Intern

Internship details

Dunlin Networks is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. As an intern, you will:

1. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

2. Track customer health scores and flag accounts with low usage.

3. Escalate urgent technical issues to the product team with full context.

4. Maintain customer records and call notes in HubSpot

5. Log bugs and feature requests in Jira with clear steps and screenshots.

6. Collect NPS and CSAT feedback and summarise themes each month.

Skill(s) required: Email Writing, Problem Solving, Ticketing Systems, Client Relationship Management (CRM), English Proficiency (Written)

Who should apply

1. Have their own laptop and a reliable internet connection

2. Women wanting to start or restart their career can also apply

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (between December 2027 and June 2028 batch)

4. Can commit full time, from home, for the whole internship

Stipend: $300-$350 per month + performance bonus

Duration: 3 months | Start date: Jan 2027

Perks: Job offer on successful completion, 5 days a week, Letter of recommendation

Number of openings: 10

About Dunlin Networks

Based in Dubai, Dunlin Networks also runs a small colocation rack for clients who want local backups. From the Dubai office, we cover clients within about a two-hour drive and support remote sites through RMM tools.

Duration: 3 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dunlin Networks LLC.