Customer Support Intern

Internship details

FDD Associates is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Your day-to-day work will include:

1. Log bugs and feature requests in Jira with clear steps and screenshots

2. Prepare renewal reminders and account summaries for the account manager

3. Track customer health scores and flag accounts with low usage.

4. Create canned responses for common questions

5. Run onboarding calls with new customers and walk them through setup.

6. Test new features before release and note anything confusing

Skill(s) required: Customer Support, Zendesk, Problem Solving, Freshdesk, Effective Communication, English Proficiency (Written)

Who can apply

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 or 2028 batch)

2. Available for a full-time (work from home) internship for the full duration

3. Women starting or restarting their careers are encouraged to apply

Stipend: ₹14,000-₹15,000/month

Duration: 3 months

Start date: Jan 2027

Perks: 5 days a week, Laptop provided for the internship, Flexible work hours

Number of openings: 10

About FDD Associates

Two partners, three staff accountants and a front desk admin keep the place running. Our clients are mostly sole proprietors, rental property owners and small family businesses.

Duration: 3 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FDD Associates.