Customer Support Intern

Catastrophe teams deploy adjusters within days of a major storm. January renewals keep everyone busy for a few weeks.

The program:

Ferrycrest Mutual is hiring a Customer Support Intern for Dec 2026. Remote internship for students who are patient, clear communicators and like solving problems for people. Our team is spread across 12 countries. Headquarters is in New York City. You will intern remotely with our team in New York City. We have hosted remote interns from several countries before. You will need at least 4 hours of overlap with US Eastern time. A stable internet connection and a backup power option are required.

Responsibilities:

• Escalate urgent technical issues to the product team with full context.
• Write and update help centre articles and short how-to videos using Loom.
• Join customer review calls as note taker.
• Run onboarding calls with new customers and walk them through setup.
• Create canned responses for common questions.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Follow up with inactive users by email to understand what is blocking them.

Basic qualifications:

• Available for at least 30 hours a week, work from home.
• Based anywhere in Pakistan.
• Patient and calm with frustrated customers.
• Excellent written English. Most customer contact happens over chat and email.
• Basic Google Sheets or Excel skills.

Preferred qualifications:

• Knowledge of a second language for international customers.

What you get out of it:

• How SaaS customer success teams onboard, support and retain customers.
• You will own a small group of accounts by the end of the internship.

Program dates: Dec 2026, 6 months.

Compensation: $150-$200 monthly

What we offer:

• Job offer on successful completion.
• Pre-placement offer (PPO) for strong performers.
• Performance bonus.
• Informal dress code.

Please submit your CV in English.

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ferrycrest Mutual.