Customer Support Intern

Most deposits come from local households and businesses, and most loans stay in the communities we serve. We have been family run since 1961. Branch hours are 9 to 5 weekdays and 9 to noon Saturdays, with Saturdays on a rotation.

Overview:

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote internship with a team based in Brockton. The stipend is paid at the end of each month. Core hours are 9:00 AM to 1:00 PM US Eastern.

Day to day:

• Test new features before release and note anything confusing.
• Track customer health scores and flag accounts with low usage.
• Follow up with inactive users by email to understand what is blocking them.
• Write and update help centre articles and short how-to videos using Loom.
• Create canned responses for common questions.
• Escalate urgent technical issues to the product team with full context.
• Collect NPS and CSAT feedback and summarise themes each month.

Requirements:

• Women returning to work after a career break are welcome to apply.
• Are available for a full-time work from home internship for the entire duration.
• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)
• Comfortable learning software products quickly.
• Excellent written English. Most customer contact happens over chat and email.
• Able to follow written processes and response templates.

Preferred:

• Knowledge of a second language for international customers.

What you get out of it:

• Customer feedback analysis that feeds into product decisions.
• Writing clear support replies and help articles.
• Certificate, and a full-time offer for strong performers when roles open.
• How SaaS customer success teams onboard, support and retain customers.

Duration: 3 months

Start date: Immediately

Stipend: $250 - $350 per month

Perks:

• Job offer on successful completion.
• Certificate.
• Pre-placement offer (PPO) for strong performers.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at First Northwoods Bank, LLC.