Customer Support Intern

Operations centres in Great Falls and two other cities handle deposits, card services and loan servicing. First Snake River Bank is a regional bank with over 200 branches and 2,100 employees across Montana.

The program:

First Snake River Bank is hiring a Customer Support Intern for Immediately. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Our headquarters is in Great Falls, and about a third of the team works remotely from other countries. This is a remote internship. You will work with our team in Great Falls, and the stipend is paid monthly in Indian rupees. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. You need a reliable internet connection and somewhere quiet to work.

What you'll do:

• Join customer review calls as note taker
• Log bugs and feature requests in Jira with clear steps and screenshots
• Track customer health scores and flag accounts with low usage
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Collect NPS and CSAT feedback and summarise themes each month

What we're looking for:

• Can start immediately or within two weeks
• Available for a full-time (work from home) internship for the full duration
• Basic Google Sheets or Excel skills
• Excellent written English. Most customer contact happens over chat and email
• Able to follow written processes and response templates
• Comfortable learning software products quickly
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

Preferred qualifications:

• Interest in SaaS products
• Familiarity with any help desk tool
• Knowledge of a second language for international customers

What you get out of it:

• Writing clear support replies and help articles
• Certificate, and a full-time offer for strong performers when roles open
• You will own a small group of accounts by the end of the internship
• How SaaS customer success teams onboard, support and retain customers

Program dates: Immediately, 2 months.

Intern pay: ₹19,000 to ₹22,000 per month

Benefits for interns:

• Certificate
• Letter of recommendation
• Mentorship from senior team members
• Informal dress code
• Job offer on successful completion

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at First Snake River Bank Inc..