Customer Support Intern

Founded in 1998 in a two-car garage, the shop now fills a 20,000 square foot building. Uniforms are provided and laundered.

The internship

Remote internship for students who are patient, clear communicators and like solving problems for people. This role is fully remote within the US.

What you'll do

• Track customer health scores and flag accounts with low usage
• Prepare renewal reminders and account summaries for the account manager
• Follow up with inactive users by email to understand what is blocking them
• Create canned responses for common questions
• Escalate urgent technical issues to the product team with full context
• Collect NPS and CSAT feedback and summarise themes each month
• Join customer review calls as note taker

What we're looking for

• Available 40 hours a week for the full internship
• Currently enrolled in a bachelor's or master's program, graduating 2027
• Patient and calm with frustrated customers
• Currently pursuing any bachelor's or master's degree, graduating in 2027
• Basic Google Sheets or Excel skills
• Laptop, headset and stable broadband

What you get out of it

• Customer feedback analysis that feeds into product decisions
• How SaaS customer success teams onboard, support and retain customers
• Using a real help desk, CRM and bug tracker

Duration: 5 months

Start date: Immediately

Stipend: $18.00 to $22.00 per hour

Perks

• Paid sick time
• Learning and development stipend
• Home office setup stipend
• Return offer opportunities
• Company laptop
• Flexible hours

Most hires start within two to three weeks of an offer.

Duration: 5 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fremont Machine LLC.