Customer Support Intern

Founded in 1998 in a two-car garage, the shop now fills a 20,000 square foot building. Uniforms are provided and laundered.

About the role:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote position. Most of the team is in Fremont, but nobody is required to come in.

Responsibilities:

Track customer health scores and flag accounts with low usage. Run onboarding calls with new customers and walk them through setup. Collect NPS and CSAT feedback and summarise themes each month. Test new features before release and note anything confusing. Write and update help center articles and short how-to videos using Loom.

What we're looking for:

Currently enrolled in a bachelor's or master's program, graduating 2028. Based in the US for the duration of the internship. Able to follow written processes and response templates. Currently pursuing any bachelor's or master's degree, graduating in 2028. Confident speaking on video calls with business users. Excellent written English. Most customer contact happens over chat and email. Patient and calm with frustrated customers. Basic Google Sheets or Excel skills.

What you get out of it:

How SaaS customer success teams onboard, support and retain customers. Certificate, and a full-time offer for strong performers when roles open.

Duration: 5 months

Start date: Mar 2027

Stipend: $20.00 - $25.50/hr

Perks:

Paid company holidays. Home office setup stipend. Mentorship from a dedicated buddy and manager. Flexible hours. Return offer opportunities.

Duration: 5 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fremont Machine LLC.