Customer Support Intern

Digital adoption is high, and over 70 percent of transactions now happen on mobile. We're looking for a Customer Support Intern. Garnetridge is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Our headquarters is in Utrecht, and about a third of the team works remotely from other countries. The internship is fully remote. Interns join our Utrecht team on daily calls and get a named mentor. Core hours are 10:00 to 15:00 CET. You will need a reliable internet connection and a quiet place to work.

What you will do

• Log bugs and feature requests in Jira with clear steps and screenshots
• Write and update help center articles and short how-to videos using Loom
• Collect NPS and CSAT feedback and summarise themes each month
• Create canned responses for common questions
• Track customer health scores and flag accounts with low usage

Requirements

• Available 40 hours a week for the full internship
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Excellent written English. Most customer contact happens over chat and email
• Typing speed of 35 words per minute or more
• Laptop, headset and stable broadband

6 months, starting immediately. Stipend: $22.50 to $24.00 an hour.

Perks: Intern events and speaker sessions (virtual), Home office setup stipend, Learning and development stipend, Paid company holidays.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Garnetridge.