Customer Support Intern

Who we are

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Our claims organization handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail.

The internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote, open to candidates across the US.

What you'll do

• Maintain customer records and call notes in HubSpot
• Log bugs and feature requests in Jira with clear steps and screenshots
• Escalate urgent technical issues to the product team with full context
• Prepare renewal reminders and account summaries for the account manager
• Follow up with inactive users by email to understand what is blocking them
• Track customer health scores and flag accounts with low usage
• Test new features before release and note anything confusing

Who can apply

• Based in the US for the duration of the internship
• Currently enrolled in a bachelor's or master's program, graduating 2027
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Able to follow written processes and response templates
• Confident speaking on video calls with business users
• Basic Google Sheets or Excel skills
• Comfortable learning software products quickly
• Currently pursuing any bachelor's or master's degree, graduating in 2027
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

Duration: 3 months

Start date: Dec 2026

Stipend: $20.50-$27.50 an hour

Perks

• Flexible hours
• Mentorship from a dedicated buddy and manager
• Intern events and speaker sessions (virtual)
• Learning and development stipend

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Garnetrun Assurance LLC.