Customer Support Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Create canned responses for common questions

2. Escalate urgent technical issues to the product team with full context

3. Write and update help centre articles and short how-to videos using Loom

4. Track customer health scores and flag accounts with low usage

5. Run onboarding calls with new customers and walk them through setup

6. Prepare renewal reminders and account summaries for the account manager.

7. Follow up with inactive users by email to understand what is blocking them

8. Join customer review calls as note taker

Skill(s) required: Email Writing, Customer Support, Freshdesk, English Proficiency (Written), Effective Communication

Eligibility

1. Own laptop and a reliable internet connection

2. Based in Nepal

3. Available for the full internship period, work from home

Stipend: NPR 10,000 - NPR 13,000 pcm

Duration: 3 months

Start date: Dec 2026

Perks: Pre-placement offer (PPO) for strong performers, Flexible work hours, Performance bonus, Mentorship from senior team members, Laptop provided for the internship

Number of openings: 2

About Gautam Benefits

Our producers answer their own phones and visit commercial clients in person. Second-generation ownership: the founder's daughter runs the agency now.

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gautam Benefits.