Customer Support Intern

ABOUT GILCHRIST PROPERTY MANAGEMENT:

Institutional investors and pension funds own most of the properties we manage.

OVERVIEW:

Gilchrist Property Management is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. You can work from home anywhere in India. We have no office requirement. We ship you a laptop and accessories before your first day.

WHAT YOU'LL DO:

• Escalate urgent technical issues to the product team with full context
• Follow up with inactive users by email to understand what is blocking them
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Write and update help centre articles and short how-to videos using Loom
• Maintain customer records and call notes in HubSpot

WHO CAN APPLY:

• Women returning to work after a career break are welcome to apply
• Have their own laptop and a reliable internet connection
• Can start immediately or within two weeks
• Laptop, headset and stable broadband
• Basic Google Sheets or Excel skills
• Patient and calm with frustrated customers
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

NICE TO HAVE:

• Previous customer service, chat support or tutoring experience
• Some technical comfort, like reading error messages or clearing a browser cache
• Interest in SaaS products

Duration: 2 months

Start date: Immediately

Stipend: ₹13,000 to ₹16,000 monthly

WHAT WE OFFER:

• 5 days a week
• Mentorship from senior team members
• Internet allowance
• Performance bonus
• Free access to paid learning courses
• Letter of recommendation

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gilchrist Property Management.