Customer Support Intern

About the work from home internship

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Selected intern's day-to-day responsibilities include:

1. Prepare renewal reminders and account summaries for the account manager.

2. Follow up with inactive users by email to understand what is blocking them

3. Join customer review calls as note taker

4. Escalate urgent technical issues to the product team with full context

5. Test new features before release and note anything confusing.

6. Collect NPS and CSAT feedback and summarise themes each month.

Skill(s) required: Client Relationship Management (CRM), Effective Communication, Freshdesk, MS-Excel, Ticketing Systems

Who should apply

1. Women returning to work after a career break are welcome to apply

2. Have their own laptop and a reliable internet connection

3. Can start immediately or within two weeks

4. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)

Stipend: ₹14,000 to ₹15,000 per month

Duration: 3 months | Start date: Within 2 weeks

Perks: Informal dress code, Laptop provided for the internship, 5 days a week, Certificate, Letter of recommendation

Number of openings: 5

About Groveway Labs

Everything runs on a single Rails app and one Postgres database, deployed on Heroku. Customers who call us usually reach someone who wrote the code they are asking about.

Please mention your notice period and expected salary.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Groveway Labs.