Customer Support Intern

About the internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Your day-to-day work will include:

1. Collect NPS and CSAT feedback and summarise themes each month

2. Test new features before release and note anything confusing

3. Join customer review calls as note taker

4. Follow up with inactive users by email to understand what is blocking them.

5. Track customer health scores and flag accounts with low usage

6. Escalate urgent technical issues to the product team with full context.

7. Prepare renewal reminders and account summaries for the account manager

8. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Skill(s) required: Problem Solving, Zendesk, English Proficiency (Written)

Who should apply

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2028 batch)

2. Women wanting to start or restart their career can also apply

Stipend: ₹14,000-₹15,000 monthly

Duration: 2 months | Start date: Jan 2027

Perks: Laptop provided for the internship, Pre-placement offer (PPO) for strong performers, 5 days a week, Mentorship from senior team members, Certificate, Informal dress code

Number of openings: 5

About the company

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. Headquartered in Mumbai since 1995, the company now sells in 40 countries and supports customers in 11 languages. Releases go out Tuesday mornings, never on Fridays.

Let us know your current notice period and salary expectations.

Duration: 2 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hickorystead Ltd.