Customer Support Intern

Since 1952, the agency has supplied office and administrative temps to businesses in Wisconsin. We're looking for a Customer Support Intern. The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Fully remote. You can work from anywhere in the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

The work

• Track customer health scores and flag accounts with low usage
• Join customer review calls as note taker
• Write and update help center articles and short how-to videos using Loom
• Create canned responses for common questions
• Prepare renewal reminders and account summaries for the account manager

Requirements

• Available 40 hours a week for the full internship
• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028
• Comfortable learning software products quickly
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Basic Google Sheets or Excel skills

10-12 weeks, starting May 2027. Stipend: $18.50-$22.00 per hour.

Perks: Flexible hours, Mentorship from a dedicated buddy and manager, Paid company holidays, Home office setup stipend, Intern events and speaker sessions (virtual), Company laptop.

Send us your resume. No cover letter needed.

Duration: 10-12 weeks. Start: May 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Highland Employment Services Inc..