Customer Support Intern

About the internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Selected intern's day-to-day responsibilities include:

1. Follow up with inactive users by email to understand what is blocking them

2. Write and update help centre articles and short how-to videos using Loom

3. Join customer review calls as note taker

4. Track customer health scores and flag accounts with low usage

5. Test new features before release and note anything confusing.

6. Escalate urgent technical issues to the product team with full context

7. Create canned responses for common questions

Skill(s) required: Customer Support, Problem Solving, Email Writing, MS-Excel, Ticketing Systems, English Proficiency (Written)

Who can apply

1. Available for at least 30 hours a week from home

2. Final-year students or recent graduates of BSc in CSE, EEE, BBA or a related subject

Stipend: BDT 12,000-BDT 13,000 a month + performance bonus

Duration: 6 months | Start date: Immediately

Perks: Mentorship from senior team members, Flexible work hours, Performance bonus, Laptop provided for the internship, Certificate, Job offer on successful completion

Number of openings: 1

About Hossain Insurance Group

Most new business comes from referrals by existing clients. We have been writing policies for the same farms and small businesses since 1967.

Candidates must be eligible to work in.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hossain Insurance Group.