Customer Support Intern

Who we are

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff. Wealth management, mortgage and treasury services each operate as separate lines of business. Founded in 1939, we now have 500 employees.

Overview

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote within Pakistan. The team meets in Lahore once a quarter, travel covered.

What you'll do

• Write and update help centre articles and short how-to videos using Loom.
• Maintain customer records and call notes in HubSpot.
• Escalate urgent technical issues to the product team with full context.
• Prepare renewal reminders and account summaries for the account manager.
• Run onboarding calls with new customers and walk them through setup.
• Collect NPS and CSAT feedback and summarise themes each month.

What we're looking for

• Available for at least 30 hours a week, work from home.
• Based anywhere in Pakistan.
• Have their own laptop and a reliable internet connection, ideally with a UPS backup.
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028.
• Basic Google Sheets or Excel skills.
• Comfortable learning software products quickly.
• Laptop, headset and stable broadband.

Nice to have

• Previous customer service, chat support or tutoring experience.
• Familiarity with any help desk tool.
• Knowledge of a second language for international customers.

Duration: 6 months

Start date: Immediately

Stipend: PKR 27,000 to PKR 33,000 per month

Perks

• Certificate.
• Laptop provided for the internship.
• Letter of recommendation.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Indus Savings Bank.