Customer Support Intern

Certifications across the team include OSCP, GPEN and CISSP. We're looking for a Customer Support Intern. Remote internship for students who are patient, clear communicators and like solving problems for people. Our team is spread across 17 countries. Headquarters is in Gothenburg. Remote internship with a team based in Gothenburg. The stipend is paid at the end of each month. Working hours overlap with Central European Time.

You'll help with

• Track customer health scores and flag accounts with low usage.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Join customer review calls as note taker.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Follow up with inactive users by email to understand what is blocking them.

About you

• Available for a full-time (work from home) internship for the full duration.
• Have a working laptop and a stable internet connection.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Patient and calm with frustrated customers.
• Typing speed of 35 words per minute or more.

6 months, starting immediately. Stipend: ₹20,000 to ₹27,000 per month.

Perks: Flexible work hours, Pre-placement offer (PPO) for strong performers, Mentorship from senior team members.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ironbark Security AB.