Customer Support Intern

Our content library includes over 20,000 courses in 15 languages.

About the role

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote, open to candidates across Sri Lanka. You will need a stable internet connection and a backup power source (UPS or inverter).

Day to day

• Test new features before release and note anything confusing.
• Follow up with inactive users by email to understand what is blocking them.
• Escalate urgent technical issues to the product team with full context.
• Prepare renewal reminders and account summaries for the account manager.
• Write and update help centre articles and short how-to videos using Loom.
• Collect NPS and CSAT feedback and summarise themes each month.
• Track customer health scores and flag accounts with low usage.
• Log bugs and feature requests in Jira with clear steps and screenshots.

What we're looking for

• Based in Sri Lanka.
• Undergraduates or recent graduates in IT, computer science, management or a related field.
• Excellent written English. Most customer contact happens over chat and email.
• Comfortable learning software products quickly.
• Patient and calm with frustrated customers.

Bonus points

• Knowledge of a second language for international customers.
• Interest in SaaS products.

Duration: 6 months

Start date: Immediately

Stipend: LKR 28,000 - LKR 29,000 pcm

What we offer

• Pre-placement offer (PPO) for strong performers.
• Internet allowance.
• Performance bonus.
• Certificate.
• Informal dress code.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kandyan Learning (Pvt) Ltd.