Customer Support Intern

About the work from home internship

Kinsale Fiber is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Your day-to-day work will include:

1. Follow up with inactive users by email to understand what is blocking them.

2. Write and update help centre articles and short how-to videos using Loom

3. Track customer health scores and flag accounts with low usage

4. Join customer review calls as note taker.

5. Prepare renewal reminders and account summaries for the account manager.

6. Log bugs and feature requests in Jira with clear steps and screenshots.

7. Escalate urgent technical issues to the product team with full context.

Skill(s) required: Effective Communication, Client Relationship Management (CRM), English Proficiency (Written), Email Writing

Who can apply

1. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

2. Based anywhere in Pakistan

Stipend: PKR 28,000 - PKR 33,000 a month

Duration: 3 months | Start date: Within 2 weeks

Perks: Laptop provided for the internship, Pre-placement offer (PPO) for strong performers, Letter of recommendation

Number of openings: 1

About the company

Headquartered in Faisalabad, the company has 460 employees and contact centres in four locations. Enterprise, wholesale and government customers buy Ethernet, wavelength and dark fiber services. Most installers work four 10s, with Saturday coverage on a rotation.

Please submit your CV in English.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kinsale Fiber.