Customer Support Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Your day-to-day work will include:

1. Escalate urgent technical issues to the product team with full context

2. Write and update help centre articles and short how-to videos using Loom.

3. Run onboarding calls with new customers and walk them through setup

4. Join customer review calls as note taker.

5. Maintain customer records and call notes in HubSpot

6. Create canned responses for common questions.

7. Test new features before release and note anything confusing

Skill(s) required: Email Writing, MS-Excel, Client Relationship Management (CRM), Ticketing Systems

Who should apply

1. Can commit full time, from home, for the whole internship

2. Have their own laptop and a reliable internet connection

3. Women starting or restarting their careers are encouraged to apply

Stipend: $250-$300/month

Duration: 2 months

Start date: Immediately

Perks: Laptop provided for the internship, Performance bonus, Letter of recommendation, Flexible work hours

Number of openings: 2

About the company

Kittiwake Group is a management and technology consulting firm with 6,400 employees worldwide.

Please submit your CV in English.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kittiwake Group.