Customer Support Intern

Who we are:

We employ 1,300 people in operations, engineering, customer service and corporate roles. Call centers in Reno and two other locations handle customer service. Pension plan for most employees.

The internship:

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote, open to candidates across the US. Good written English matters here, since most updates are written.

Day to day:

• Maintain customer records and call notes in HubSpot
• Run onboarding calls with new customers and walk them through setup
• Track customer health scores and flag accounts with low usage
• Test new features before release and note anything confusing
• Collect NPS and CSAT feedback and summarise themes each month
• Follow up with inactive users by email to understand what is blocking them
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

Who can apply:

• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Available 40 hours a week for the full internship
• Patient and calm with frustrated customers
• Basic Google Sheets or Excel skills
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

Nice to have:

• Some technical comfort, like reading error messages or clearing a browser cache

What you get out of it:

• You will own a small group of accounts by the end of the internship
• How SaaS customer success teams onboard, support and retain customers
• Certificate, and a full-time offer for strong performers when roles open
• Using a real help desk, CRM and bug tracker

Duration: 10 weeks

Start date: Summer 2027

Stipend: $20.00 to $22.00 per hour

What we offer:

• Paid company holidays
• Paid sick time
• Home office setup stipend

Duration: 10 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakeside Water.