Customer Support Intern

Trade publications cover construction, healthcare and manufacturing, with newsletters and events. We're looking for a Customer Support Intern. Larchloft Media is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Our headquarters is in San Jose, and about a third of the team works remotely from other countries. You will intern remotely with our team in San Jose. We have hosted remote interns from several countries before. You will need at least 3 hours of overlap with US Pacific time.

What you will do

• Track customer health scores and flag accounts with low usage
• Escalate urgent technical issues to the product team with full context
• Maintain customer records and call notes in HubSpot
• Log bugs and feature requests in Jira with clear steps and screenshots
• Follow up with inactive users by email to understand what is blocking them

You should be

• Can commit full time, from home, for the whole internship
• Are able to join within 15 days
• Excellent written English. Most customer contact happens over chat and email
• Typing speed of 35 words per minute or more
• Currently pursuing any bachelor's or master's degree, graduating in 2027

2 months, starting Within 2 weeks. Stipend: $200-$250/month.

Perks: Flexible work hours, Letter of recommendation, Job offer on successful completion.

Please submit your CV in English.

Duration: 2 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Larchloft Media Inc..