Customer Support Intern

About London Consulting:

London Consulting is a management and technology consulting firm with 830 employees worldwide. Travel runs Monday through Thursday on most projects, with Fridays in the home office.

Overview:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. The internship is fully remote. Interns join our London team on daily calls and get a named mentor. You will need to be available during UK office hours, at least until 3:00 PM GMT. Good written English matters here, since most updates are written.

What you'll do:

• Join customer review calls as note taker
• Escalate urgent technical issues to the product team with full context
• Test new features before release and note anything confusing
• Write and update help center articles and short how-to videos using Loom
• Create canned responses for common questions
• Track customer health scores and flag accounts with low usage
• Follow up with inactive users by email to understand what is blocking them

Who can apply:

• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Confident speaking on video calls with business users
• Excellent written English. Most customer contact happens over chat and email
• Laptop, headset and stable broadband
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Patient and calm with frustrated customers

Preferred:

• Familiarity with any help desk tool

What you'll learn:

• Writing clear support replies and help articles
• How SaaS customer success teams onboard, support and retain customers

Duration: 6 months

Start date: Mar 2027

Stipend: $22.00 - $23.50/hr

Perks:

• Home office setup stipend
• Intern events and speaker sessions (virtual)
• Learning and development stipend
• Company laptop
• Return offer opportunities
• Mentorship from a dedicated buddy and manager

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Duration: 6 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at London Consulting Ltd.