Customer Support Intern

Every return gets a second review before it goes out. We're looking for a Customer Support Intern. Remote internship for students who are patient, clear communicators and like solving problems for people. Remote, open to candidates across the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

The work:

• Maintain customer records and call notes in HubSpot.
• Collect NPS and CSAT feedback and summarise themes each month.
• Write and update help center articles and short how-to videos using Loom.
• Join customer review calls as note taker.
• Track customer health scores and flag accounts with low usage.

You should be:

• Based in the US for the duration of the internship.
• Available 40 hours a week for the full internship.
• Able to follow written processes and response templates.
• Confident speaking on video calls with business users.
• Comfortable learning software products quickly.

6 months, starting Dec 2026. Stipend: $19.00 - $25.00 per hour.

Perks: Company laptop, Home office setup stipend, Mentorship from a dedicated buddy and manager, Learning and development stipend, Paid company holidays.

Start dates are flexible, usually within a few weeks of an offer.

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at LT Accounting.