Customer Support Intern

About the work from home internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Create canned responses for common questions.

2. Log bugs and feature requests in Jira with clear steps and screenshots

3. Collect NPS and CSAT feedback and summarise themes each month.

4. Follow up with inactive users by email to understand what is blocking them

5. Maintain customer records and call notes in HubSpot.

6. Join customer review calls as note taker

Skill(s) required: Email Writing, Freshdesk, MS-Excel

Who can apply

1. Can start immediately or within two weeks

2. Have their own laptop and a reliable internet connection

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)

4. Are available for a full-time work from home internship for the entire duration

Stipend: $250 - $300/month

Duration: 6 months | Start date: Immediately

Perks: Internet allowance, Informal dress code, 5 days a week, Mentorship from senior team members, Pre-placement offer (PPO) for strong performers, Laptop provided for the internship

Number of openings: 10

About the company

We know our clients well, often three generations of the same family.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mathew Consultants FZ-LLC.