Customer Support Intern

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. Clients have the owner's cell number, and the owner still takes the occasional Saturday call. We started in 2021 and have grown to about 16 people. Certification exams are paid for, and passing one comes with a raise.

The internship

Remote internship for students who are patient, clear communicators and like solving problems for people. This is a remote internship. You will work with our team in Al Rayyan, and the stipend is paid monthly in Indian rupees. Working hours follow Gulf time, Monday to Friday. Day-to-day communication is in Slack and Google Meet.

What you'll do

• Create canned responses for common questions
• Escalate urgent technical issues to the product team with full context
• Log bugs and feature requests in Jira with clear steps and screenshots
• Test new features before release and note anything confusing
• Collect NPS and CSAT feedback and summarise themes each month
• Track customer health scores and flag accounts with low usage
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Follow up with inactive users by email to understand what is blocking them

Who can apply

• Women wanting to start or restart their career can also apply
• Have a working laptop and a stable internet connection
• Are able to join within 15 days
• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)
• Laptop, headset and stable broadband
• Able to follow written processes and response templates
• Basic Google Sheets or Excel skills
• Confident speaking on video calls with business users

Duration: 3 months

Start date: Immediately

Stipend: ₹18,000-₹21,000 monthly

Perks

• Performance bonus
• Letter of recommendation
• Job offer on successful completion
• Free access to paid learning courses
• Mentorship from senior team members

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Meadowgrid.