Customer Support Intern

We advise hospitals and physician groups on revenue cycle, staffing models and payer contracts. We're looking for a Customer Support Intern. Michalski Doradztwo is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. You will intern remotely with our team in Łódź. We have hosted remote interns from several countries before. Core hours are 10:00 to 15:00 CET. We ship you a laptop and accessories before your first day.

WHAT YOU WILL DO:

• Log bugs and feature requests in Jira with clear steps and screenshots
• Test new features before release and note anything confusing
• Prepare renewal reminders and account summaries for the account manager
• Follow up with inactive users by email to understand what is blocking them
• Collect NPS and CSAT feedback and summarise themes each month

YOU SHOULD BE:

• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028
• Available 40 hours a week for the full internship
• Excellent written English. Most customer contact happens over chat and email
• Basic Google Sheets or Excel skills
• Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028

6 months, starting Jan 2027. Stipend: $19.00 - $24.00 per hour.

Perks: Paid company holidays, Final presentation to leadership, Paid sick time, Return offer opportunities, Company laptop.

Please include a short note on why this role interests you.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Michalski Doradztwo sp. z o.o..