Customer Support Intern

About us

Our claims team handles property and auto claims from first notice of loss through settlement. Employee benefits clients use us for group health, dental, vision and life plans. We started in 1975 and have grown to about 60 people. Hail season means long days for field adjusters.

About the role

Remote internship for students who are patient, clear communicators and like solving problems for people. We are headquartered in Memphis and have been hiring remotely since 2020. Remote internship with a team based in Memphis. The stipend is paid at the end of each month. You will need at least 4 hours of overlap with US Central time.

What you'll do

Track customer health scores and flag accounts with low usage. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time. Prepare renewal reminders and account summaries for the account manager. Create canned responses for common questions. Join customer review calls as note taker. Collect NPS and CSAT feedback and summarise themes each month. Run onboarding calls with new customers and walk them through setup.

What we're looking for

Are available for a full-time work from home internship for the entire duration. Have a working laptop and a stable internet connection. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch). Comfortable learning software products quickly. Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours. Confident speaking on video calls with business users. Laptop, headset and stable broadband.

Duration: 1 month

Start date: Immediately

Stipend: $200-$300 monthly

What we offer

5 days a week. Flexible work hours. Certificate. Pre-placement offer (PPO) for strong performers. Informal dress code.

Duration: 1 month. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mitchell Benefits.