Customer Support Intern

About us

Headquartered in New Delhi since 2011, the company now sells in 40 countries and supports customers in 11 languages.

About the role

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. You can work from home anywhere in India. We have no office requirement. Reliable internet and a power backup are a must.

Responsibilities

• Write and update help centre articles and short how-to videos using Loom
• Track customer health scores and flag accounts with low usage
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Collect NPS and CSAT feedback and summarise themes each month
• Run onboarding calls with new customers and walk them through setup
• Create canned responses for common questions
• Join customer review calls as note taker
• Follow up with inactive users by email to understand what is blocking them

Who can apply

• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)
• Women starting or restarting their careers are encouraged to apply
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027
• Patient and calm with frustrated customers
• Comfortable learning software products quickly

Preferred

• Knowledge of a second language for international customers
• Some technical comfort, like reading error messages or clearing a browser cache
• Familiarity with any help desk tool

Duration: 3 months

Start date: Immediately

Stipend: ₹14,000 to ₹15,000 monthly

Perks

• Flexible work hours
• Certificate
• Free access to paid learning courses
• Informal dress code
• Laptop provided for the internship

Please include your notice period and salary expectations.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at New Delhi Digital Pvt Ltd.