Customer Support Intern

About the work from home internship

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Escalate urgent technical issues to the product team with full context

2. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

3. Create canned responses for common questions.

4. Collect NPS and CSAT feedback and summarise themes each month.

5. Test new features before release and note anything confusing

Skill(s) required: MS-Excel, Ticketing Systems, Freshdesk, Zendesk, Customer Support, Effective Communication, Problem Solving

Who should apply

1. Have their own laptop and a reliable internet connection

2. Women wanting to start or restart their career can also apply

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)

Stipend: ₹13,000 - ₹14,000 per month

Duration: 2 months | Start date: Within 2 weeks

Perks: Certificate, Letter of recommendation, Internet allowance, Mentorship from senior team members, Laptop provided for the internship, Free access to paid learning courses

Number of openings: 1

About the company

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. Product, engineering and support teams work out of offices in New Delhi, Delhi and two nearshore delivery centres. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

Candidates must be eligible to work in.

Duration: 2 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Patil Data.