Customer Support Intern

Second-generation ownership: the founder's daughter runs the agency now. We started in 1983 and have grown to about 17 people. Hail season means long days for field adjusters.

The internship:

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. This role is fully remote within India. Day-to-day communication is in Slack and Google Meet.

Responsibilities:

• Run onboarding calls with new customers and walk them through setup
• Track customer health scores and flag accounts with low usage
• Collect NPS and CSAT feedback and summarise themes each month
• Log bugs and feature requests in Jira with clear steps and screenshots
• Join customer review calls as note taker
• Maintain customer records and call notes in HubSpot
• Prepare renewal reminders and account summaries for the account manager

Requirements:

• Can start immediately or within two weeks
• Women wanting to start or restart their career can also apply
• Can commit full time, from home, for the whole internship
• Laptop, headset and stable broadband
• Basic Google Sheets or Excel skills
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Able to follow written processes and response templates
• Currently pursuing any bachelor's or master's degree, graduating in 2027

What you'll learn:

• How SaaS customer success teams onboard, support and retain customers
• Writing clear support replies and help articles
• Certificate, and a full-time offer for strong performers when roles open

Duration: 6 months

Start date: Dec 2026

Stipend: ₹13,000 to ₹14,000/month

Perks:

• Performance bonus
• Job offer on successful completion
• Laptop provided for the internship
• Mentorship from senior team members
• Free access to paid learning courses
• Certificate

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pawar Benefits.