Customer Support Intern

Who we are:

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Product, engineering and support teams work out of offices in New York City, New York and two nearshore delivery centres. Most engineers work remotely and come into the office one week a quarter for planning.

About the role:

Remote internship for students who are patient, clear communicators and like solving problems for people. The company is based in New York City, the US. The team is distributed across several countries. The internship is fully remote. Interns join our New York City team on daily calls and get a named mentor. Core hours are 9:00 AM to 1:00 PM US Eastern.

What you'll do:

• Create canned responses for common questions
• Maintain customer records and call notes in HubSpot
• Follow up with inactive users by email to understand what is blocking them
• Write and update help centre articles and short how-to videos using Loom
• Join customer review calls as note taker

What we're looking for:

• Available for at least 30 hours a week, work from home
• Based anywhere in Pakistan
• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program
• Basic Google Sheets or Excel skills
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028
• Comfortable learning software products quickly

Nice to have:

• Interest in SaaS products
• Familiarity with any help desk tool
• Knowledge of a second language for international customers

What you get out of it:

• Using a real help desk, CRM and bug tracker
• You will own a small group of accounts by the end of the internship
• How SaaS customer success teams onboard, support and retain customers
• Certificate, and a full-time offer for strong performers when roles open

Duration: 4 months

Start date: Immediately

Stipend: PKR 49,000 to PKR 53,000 per month

Perks:

• Job offer on successful completion
• Mentorship from senior team members
• Performance bonus

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Piedmont Data.