Customer Support Intern

About the work from home internship

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Selected intern's day-to-day responsibilities include:

1. Maintain customer records and call notes in HubSpot.

2. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

3. Test new features before release and note anything confusing

4. Escalate urgent technical issues to the product team with full context

5. Track customer health scores and flag accounts with low usage.

6. Follow up with inactive users by email to understand what is blocking them

7. Prepare renewal reminders and account summaries for the account manager.

8. Create canned responses for common questions.

Skill(s) required: English Proficiency (Written), Zendesk, Email Writing

Eligibility

1. Have a working laptop and a stable internet connection

2. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

3. Women wanting to start or restart their career can also apply

Stipend: ₹26,000 - ₹36,000 per month

Duration: 6 months | Start date: Immediately

Perks: Pre-placement offer (PPO) for strong performers, Internet allowance, Laptop provided for the internship

Number of openings: 3

About Quinlan Stores

Private label products make up about a third of sales.

We may close this posting early once we have enough applications.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quinlan Stores NV.